TRANSMITTAL LETTER FOR BOARD MEETING OF JUNE 20, 2019
COMMITTEE ON PROCUREMENT
Mr. Brian A. Perkovich, Executive Director
Title
Issue a purchase order to DePaul University Continuing and Professional Education, pursuant to the Terms of Master Agreement 17-RFP-34, to provide Customer Service training for one hundred (100) employees in the Monitoring and Research Department, in a total amount not to exceed $15,800.00, Account 101-25000-601100, Requisition 1522128
Body
Dear Sir:
Authorization is requested to issue a purchase order to DePaul University Continuing and Professional Education (DePaul University) to provide in-house training for one hundred (100) employees in the Monitoring and Research Department on customer service skills. The Master Agreement with DePaul University was approved by the Board of Commissioners on December 21, 2017.
Monitoring and Research’s Industrial Waste Division employees work in a customer facing capacity. Their interactions include, but are not limited to, phone and email communications, conducting site visits with businesses, and speaking directly with consumers. DePaul University’s proposal provides customer service training that addresses goals such as delivering customer centric messaging and increasing positive customer interactions.
The training will cover understanding the customer service mindset, tools for effective communication, resolving challenging situations, working with internal and external customers, and providing clear messages both verbal and written.
Appendix A and Appendix V are not included in this contract because the vendors available to bid or perform the services are primarily educational institutions that use their own staff on an “as needed” basis.
In view of the foregoing, it is recommended that the Director of Procurement and Materials Management be authorized to issue a purchase order to DePaul University, under the terms and conditions of Master Agreement 17-RFP-34, in an amount not to exceed $15,800.00. The training will be completed by December 30, 2019.
Funds are available in Account 101-25000-601100.
Requested, Beverly K. Sanders, Director of Human Resources, BKS:RJB:KMB
Recommended, Darlene A. LoCascio, Director of Procurement and Materials Management
Respectfully Submitted, Barbara J. McGowan, Chairman Committee on Procurement
Disposition of this agenda item will be documented in the official Regular Board Meeting Minutes of the Board of Commissioners for June 20, 2019