TRANSMITTAL LETTER FOR BOARD MEETING OF OCTOBER 5, 2023
COMMITTEE ON PROCUREMENT
Mr. Brian A. Perkovich, Executive Director
Title
Issue purchase order to SAGIN, LLC., pursuant to the terms of Master Agreement 20-RFP-11, to provide customer service training in 2023, in an amount not to exceed $45,250.00, Account 101-25000-601100, Requisition 1604303
Body
Dear Sir:
Authorization is requested to issue a purchase order to SAGIN, LLC., to provide a customized, live and in-person, customer service training in 2023 for the Industrial Waste Division staff, per the terms of the Master Agreement approved by the Board of Commissioners on June 17, 2021, in an amount not to exceed $45,250.00.
The training program will be customized for the Industrial Waste Division and will introduce new techniques to provide positive experiences while working within the community and with clients. The training topics include how to provide exemplary customer service, creating and delivering unified messages, communicating challenging information, serving as the face of an organization, and maintaining professionalism during unfavorable interactions.
The training is for approximately 90 employees and there will be four (4) half-day, in-person training sessions. Two (2) sessions in the downtown location and two (2) sessions at the Stickney Plant. In view of the foregoing, it is recommended that the Director of Procurement and Materials Management be authorized to issue a purchase order to SAGIN, LLC., in an amount not to exceed $45,250.00.
SAGIN, LLC., has significant relevant experience and a high level of competency to provide the services for developing a customized customer service training program.
Funds are available in Account 101-25000-601100.
Requested, Thaddeus J. Kosowski, Director of Human Resources
Recommended, Darlene A. LoCascio, Director of Procurement and Materials Management
Respectfully Submitted, Marcelino Garcia, Chairman Committee on Procurement
Disposition of this agenda item will be documented in the official Regular Board Meeting Minutes of the Board of Commissioners for October 5, 2023